Frequently Asked Questions on Used Engines

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FAQ

Frequently Asked Questions.

1. What is the process for making a purchase?

You can search your part on our website and place the order. For any questions related to the purchase, you can call us at   1800-518-9776  . We accept all major credit cards, such as VISA, Master Card, American Express, and Discover Card, Zelle Transfer, ACH, as well as cashier's checks and money orders by mail. Please keep in mind that cashier's checks and money orders take longer to obtain and that after we receive the cashier's check or money order, we will contact you to verify your order and ship it out as per our delivery commitment.

2. Is financing an option that is available through your company?

Yes, financing is available through our partners, Pay-Tomorrow and Shop Pay.

3. Is it possible for me to come and collect my auto parts in person?

Unfortunately, we do not offer a pickup option, as our inventory is distributed across multiple supplier locations. However, all orders placed within the United States include free shipping, ensuring a convenient and hassle-free delivery experience.

4. What components are included with a used engine when I place an order?

The engine assembly that will be received will include the main internal parts, such as the block, head, piston, camshaft, and crankshaft, as well as other components. Additional parts, such as change-over accessories and items that may show wear and tear, may also be included but will not be covered by warranty and will not be charged for.

5. When can I expect to receive the order?

Orders are generally delivered within 7–10 business days, depending on the destination. While we make every effort to ensure timely delivery, occasional unforeseen circumstances may cause slight delays.

6. Is delivery to a residential address possible?

We offer free shipping to both residential and business locations. However, if a liftgate is required for unloading at a residential address, an additional $250 liftgate fee will be applied.

7. What should I do if the merchandise I receive is defective, incorrect, or damaged?

If the merchandise you receive is defective, incorrect, or damaged, please inform us within 7 days of delivery so we can take immediate action. Once reported, our team will review the issue and guide you through the return or replacement process, and if the case is approved, Used Engines Inc. will cover the return shipping costs. For complete details, please refer to our “Returns and Refund” page.

8. Are all used engines and transmissions sold by you covered by a warranty?

Used Engines Inc. offers warranty coverage on all used engines and transmissions. Vehicle models from 2001 onward are covered by a 6-month warranty, while vehicle models before 2001 include a 3-month warranty. For additional details or assistance, please contact our Sales team at 1800-518-9776..

9. What is the process for handling engine or transmission failure?

If you experience a problem with an engine or transmission purchased from Used Engines Inc., please reach out to us. We will work with you or the auto shop to resolve the issue while the part is still installed in the vehicle. Our team is skilled in problem-solving and troubleshooting to save time and money. If the issue persists, we will guide you through the process of receiving a replacement engine or transmission covered by warranty. For more information, please refer to our “Warranty” page.

10. Is delivery to locations outside the United States available?

We do not offer delivery to locations outside the United States at this time. Currently, shipping is available only within the 48 Continental United States, and we do not ship internationally.

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