Returns and Refunds

1. Overview

Refund & Returns Policy

Used Engines Inc sells used, pre-owned automotive components, including engines, transmissions, and related auto parts. Due to the nature of these products:

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  All refunds and returns are strictly conditional & require approval.

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  Placing an order confirms that the customer has read, understood, and agreed to this policy.

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  No exceptions will be made outside these rules.

2. Return Authorization (Mandatory)

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  All returns require prior approval from Used Engines Inc.

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  Returns without authorization will be refused.

3. Eligible Returns

Returns may be approved only if the following cases:

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  Incorrect product shipped by Used Engines Inc.

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  Damage during transit, reported within 48 hours of delivery.

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  Warranty-approved mechanical failure, as per the Warranty Policy.

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  Each request is reviewed individually.

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  Customers may need to provide photos, videos or supporting documents.

4. Non-Returnable Items

The following items cannot be returned or refunded:

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  Products that have been altered, modified, dismantled, or repaired.

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  Items returned without original packaging or documentation.

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  Orders delayed due to incorrect or incomplete information provided by the customer.

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  Special-order items or items held with a deposit.

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  Electrical or electronic components.

5. Appearance & Inspection

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  Used engines may show signs of wear, including rust, scratches, discoloration, oil stains, or prior use marks.

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  Performance is gauranteed; appearance is not.

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  Customers must inspect the shipment immediately upon delivery.

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  Refusing delivery due to appearance will result in a 20% restocking fee plus shipping costs both ways. No refund of shipping, handling, or processing fees.

6. Order Cancellations

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  Within 24 hours: No fees applied, if you cancel your order within 24 hours of placing it.

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  After 24 hours: A mandatory 20% restocking fee applies.

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  After Shipment/Preparation: 20% restocking fee plus shipping costs both ways.

7. Warranty Returns & Replacements

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  Shipping is covered only for approved warranty claims.

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  Refusing an approved replacement is treated as a voluntary cancellation → 20% restocking + applicable shipping.

8. Customer Errors & VIN/Compatibility Issues

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  Used Engines Inc. verifies vehicle compatibility using a VIN-based system.

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  Customers must provide accurate vehicle information.

If incorrect information is provided:

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  Customer pays any price difference.

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  Customer pays two-way shipping charges.

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  Refusal of replacement → 20% restocking fee.

9. Core Returns & Deposits

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  Certain engines or transmissions require a core deposit.

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  Refund of core deposit occurs only if the core is returned complete, undamaged, and within the allowed timeframe.

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  Refusal of replacement → 20% restocking fee.

10. Non-Refundable Deposits

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  Inventory hold deposits.

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  Special-order deposits.

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  These deposits are non-refundable under all circumstances.

11. Refund Processing

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  Refunds are issued only to the original payment method.

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  Processing takes 5-7 business days after approval.

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  Bank/Credit Card processing may take additional 5-10 business days.

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  Used Engines Inc. is not responsible for bank delays.

12. Shipping & Transaction Fees

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  Shipping charges are non-refundable unless the return is due to an error by Used Engines Inc.

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  Return shipping instructions must be followed exactly, or refund may be denied.

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  All transaction, processing, and payment fees are final and non-refundable, except when the company is at fault.

13. Limitation of Liability

Used Engines Inc. is not responsible for:

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  Labor or installation/removal charges.

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  Towing or transportation costs.

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  Rental vehicles.

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  Downtime, lost income, or inconvenience.

14. Customer Responsibilities

Customers are responsible for:

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  Verifying vehicle compatibility before purchasing.

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  Providing accurate vehicle information.

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  Retaining installation and diagnostic documents.

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  Reporting any issues within the stated timelines.

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  Failure to comply may result in denial of return or refund.

15. Contact Information