Used Engines Inc Shipping Policy

At Used Engines Inc, we are committed to providing a reliable, transparent, and efficient shipping experience for every customer. Because we specialize in pre-owned automotive engines and transmissions, each order is carefully reviewed, inspected, securely packaged, and prepared for freight shipment before leaving our facility.

This Shipping Policy explains how orders are processed, shipped, delivered, and supported after shipment. It should be read together with our Warranty Policy, Return & Refund Policy, and Terms & Conditions.

Nothing in this Shipping Policy limits any rights available to customers under applicable consumer protection laws.

Once your order is placed, our team begins verifying important order details, including vehicle compatibility, product specifications, inventory availability, and shipping information.

Orders are typically processed within 1–3 business days.

Certain orders may require additional sourcing, verification, or quality inspection, which may extend processing times. If additional information is required, our Customer Support Team will contact you promptly.

Used Engines Inc currently ships only within the contiguous United States (Lower 48 States).

At this time, we do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• American Samoa
• Northern Mariana Islands
• International destinations

If you are unsure whether we deliver to your location, please contact our Customer Support Team before placing your order.

Most engines and transmissions are shipped using professional Less-Than-Truckload (LTL) freight carriers.

Smaller automotive components, when available, may be shipped using standard parcel delivery services.

The shipping method selected depends on the product purchased, shipment size, weight, destination, and carrier availability.

After shipment, most orders are delivered within:

Delivery times are estimates only and may vary depending on:

• Delivery destination
• Weather conditions
• Carrier operations
• Public holidays
• Unexpected transportation delays

Tracking information will be provided whenever available.

Because engines and transmissions are oversized freight shipments, deliveries are completed by commercial freight carriers.

Customers are encouraged to:

• Ensure the delivery address is accurate.
• Provide a location that is accessible for freight delivery.
• Be available to receive and inspect the shipment.
• Inform us of any special delivery requirements before shipment.

Some freight carriers may contact customers directly to schedule a delivery appointment.

Once your order has been dispatched, shipment tracking information will be provided whenever available.

Customers can use the tracking information to monitor shipment progress.

If assistance is needed, our Customer Support Team is available during normal business hours.

Customers are encouraged to carefully inspect their shipment immediately upon delivery.

Please verify:

• The shipment matches your order.
• The product appears complete.
• No visible shipping damage is present.
• The packaging and shipping pallet appear intact.

If any concerns are identified, we recommend taking photographs before moving or installing the product.

If your shipment arrives with visible damage, missing items, or if you believe the shipment is materially different from your confirmed order, please contact Used Engines Inc within 30 calendar days of delivery whenever reasonably possible.

To assist with our review, customers are encouraged to provide:

• Photographs of the product
• Photographs of the shipping pallet and packaging
• Delivery receipt, if available
• A brief description of the issue

Our team will work with both the customer and the freight carrier to review the matter and determine an appropriate resolution.

Although we work closely with our shipping partners to deliver orders promptly, delivery schedules may occasionally be affected by circumstances outside our control.

Examples include:

• Severe weather
• Carrier operational delays
• Road closures
• Natural disasters
• High shipping volumes
• Mechanical transportation issues

If a significant delay occurs, our Customer Support Team will make reasonable efforts to keep you informed throughout the shipping process.

Customers are responsible for providing accurate shipping information at the time an order is placed.

Incorrect or incomplete shipping information may result in delivery delays or additional transportation charges.

If you need to update your shipping address, please contact our Customer Support Team before your order has been shipped.

If delivery cannot be completed because the customer is unavailable, the delivery location is inaccessible, or the carrier cannot safely complete delivery, the freight carrier may reschedule delivery.

Additional storage, re-delivery, or transportation charges assessed by the carrier may apply.

Used Engines Inc will work with customers whenever reasonably possible to help coordinate successful delivery.

Shipping charges are calculated based on the product ordered, delivery destination, shipment size, and freight requirements.

Any applicable shipping charges will be displayed during the ordering process before payment is completed.

If additional freight services are requested, such as residential delivery, liftgate service, or limited-access delivery, any applicable charges will be communicated before shipment whenever reasonably possible.

Responsibility for the shipment transfers upon delivery to the shipping address provided with the order.

If you discover shipping damage or another delivery-related concern, please contact Used Engines Inc promptly so we can assist with reviewing the issue and working with the freight carrier where appropriate.

If you have questions regarding shipping, estimated delivery times, tracking information, freight deliveries, or shipping requirements, our Customer Support Team is available to assist you before and after your purchase.

If you have questions regarding shipping, estimated delivery times, tracking information, freight deliveries, or shipping requirements, our Customer Support Team is available to assist you before and after your purchase.

At Used Engines Inc, we understand that timely delivery is an important part of your vehicle repair process. We work closely with trusted freight carriers to ensure products are packaged securely, shipped responsibly, and delivered with care.

Our commitment extends beyond shipment. If you have questions before, during, or after delivery, our Customer Support Team is available to provide updates, answer questions, and help resolve shipping-related concerns in a professional and timely manner.