Used Engines Inc Shipping Policy

At Used Engines Inc., we are committed to providing a reliable, transparent, and efficient shipping experience for every customer. Because we specialize in pre-owned automotive engines and transmissions, each order is carefully reviewed, inspected, securely packaged, and prepared for freight shipment before leaving our supplier or shipping location.

This Shipping Policy explains how orders are processed, shipped, delivered, and supported after shipment. It should be read together with our Warranty Policy, Return & Refund Policy, and Terms & Conditions.

Nothing in this Shipping Policy limits any rights available under applicable consumer protection laws.

Once your order has been confirmed, our team begins verifying important order details, including:

• Vehicle compatibility
• Product specifications
• Inventory availability
• Shipping information

Orders are typically processed within one (1) to three (3) business days.

Certain orders may require additional sourcing, verification, inspection, or preparation before shipment, which may extend processing times. If additional information is required, our Customer Support Team will contact you promptly.

Used Engines Inc. currently ships only within the contiguous United States (Lower 48 States).

At this time, we do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• American Samoa
• Northern Mariana Islands
• International destinations

If you are unsure whether delivery is available to your location, please contact our Customer Support Team before placing your order.

Most engines and transmissions are shipped through professional Less-Than-Truckload (LTL) freight carriers.

Smaller automotive components, where available, may be shipped using standard parcel delivery services.

Shipping methods are selected based upon:

• Product type
• Shipment size
• Weight
• Delivery destination
• Carrier availability

Delivery estimates are provided for convenience only and are not guaranteed.

Delivery times may vary because of:

• Delivery destination
• Weather conditions
• Carrier operations
• Public holidays
• Unexpected transportation delays
• Circumstances beyond our reasonable control

Tracking information will be provided whenever available.

Because engines and transmissions are oversized freight shipments, deliveries are completed by commercial freight carriers.

Customers are encouraged to:

• Verify the delivery address before shipment.
• Ensure the delivery location is accessible for freight delivery.
• Be available to receive and inspect the shipment.
• Inform Used Engines Inc. of any special delivery requirements before shipment.

Commercial delivery locations should have appropriate equipment and personnel available to receive freight shipments.

Residential deliveries are available for an additional charge and may require liftgate service depending upon the carrier and delivery location.

Some freight carriers may contact customers directly to schedule a delivery appointment.

Once your order has been dispatched, shipment tracking information will be provided whenever available.

Customers may use the tracking information to monitor shipment progress.

If assistance is needed, our Customer Support Team is available during normal business hours.

Customers are encouraged to carefully inspect their shipment immediately upon delivery.

Please verify that:

• The shipment matches your confirmed order.
• The product appears complete.
• No visible shipping damage is present.
• The shipping pallet and packaging appear intact.

If any concerns are identified, customers are encouraged to take photographs before moving, installing, modifying, or dismantling the product.

Customers should not install, modify, dismantle, or discard the product before contacting Used Engines Inc. regarding any shipping-related concern.

If your shipment arrives with visible damage, missing items, or if you believe the shipment is materially different from your confirmed order, please notify Used Engines Inc. as soon as reasonably possible and preferably within thirty (30) calendar days of delivery.

To assist with our review, customers are encouraged to provide:

• Photographs of the product
• Photographs of the shipping pallet and packaging
• Delivery receipt (when available)
• A brief description of the concern

Our Customer Support Team will work with both the customer and the freight carrier to review the matter and determine the most appropriate resolution.

Before requesting a refund, initiating a chargeback, or pursuing any other remedy relating to shipping, customers agree to provide Used Engines Inc. with a reasonable opportunity to review the shipment, communicate with the freight carrier, investigate the reported concern, and determine the most appropriate resolution.

Customers are encouraged to retain the product, packaging, shipping pallet, and all shipping documentation until the review has been completed.

Although Used Engines Inc. works closely with trusted freight carriers to deliver orders promptly, delivery schedules may occasionally be affected by circumstances beyond our reasonable control.

Examples include, but are not limited to:

• Severe weather
• Carrier operational delays
• Road closures
• Natural disasters
• High shipping volumes
• Mechanical transportation issues
• Government actions
• Public emergencies

If a significant delay occurs, our Customer Support Team will make reasonable efforts to keep you informed throughout the shipping process.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Customers are also responsible for ensuring that the delivery location is capable of receiving freight shipments.

Incorrect, incomplete, or inaccessible delivery information may result in:

• Delivery delays
• Additional transportation charges
• Re-delivery fees
• Storage charges assessed by the freight carrier

If you need to update your shipping address, please contact our Customer Support Team before your order has been shipped.

If delivery cannot be completed because:

• The customer is unavailable;
• The delivery location is inaccessible;
• The carrier cannot safely complete delivery; or
• Delivery is refused by the customer,

the freight carrier may reschedule delivery.

Additional storage, re-delivery, transportation, or handling charges assessed by the carrier may apply.

Used Engines Inc. will make reasonable efforts to coordinate successful delivery whenever possible.

Failure to accept delivery may be treated as a refused shipment and may be subject to the cancellation and return terms described in our Return & Refund Policy.

Used Engines Inc. offers Free Commercial Shipping to eligible commercial addresses within the contiguous United States (Lower 48 States).

Residential delivery is available for an additional charge of $150, which includes standard residential freight service.

Additional freight charges may apply for optional services requested by the customer or required by the carrier, including but not limited to:

• Liftgate Service
• Limited-Access Delivery
• Residential Re-delivery
• Storage Charges
• Appointment Scheduling (where required)

Any applicable shipping charges will be communicated before shipment whenever reasonably possible.

Risk of loss transfers to the customer upon delivery of the shipment to the shipping address provided with the order.

Customers are encouraged to inspect the shipment immediately upon delivery and promptly report any visible shipping damage, shortages, or delivery discrepancies.

Prompt reporting allows Used Engines Inc. to work with the freight carrier and determine the most appropriate resolution.

Customers agree to provide all reasonably requested information and documentation necessary to investigate shipping-related concerns.

Failure to provide requested information, permit reasonable inspection, or otherwise cooperate during the review process may delay or affect resolution of the shipment issue.

Used Engines Inc. shall not be responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, labor disputes, carrier interruptions, government actions, road closures, public emergencies, acts of God, or other force majeure events.

Delivery dates are estimates only and are not guaranteed.

This Shipping Policy and all purchases from Used Engines Inc. shall be governed by the laws of the State of Texas, without regard to its conflict of law principles.

Unless otherwise required by applicable law, any legal action arising out of or relating to purchases from Used Engines Inc. shall be brought exclusively in the state or federal courts located in Harris County, Texas, and the parties consent to the jurisdiction of those courts.

Nothing in this section limits any rights that may be available under applicable consumer protection laws.

Each party shall bear its own legal costs unless otherwise awarded by a court of competent jurisdiction or required by applicable law.

If you have questions regarding shipping, estimated delivery times, tracking information, freight deliveries, shipping charges, or delivery requirements, our Customer Support Team is available to assist you before and after your purchase.

If you have questions regarding shipping, estimated delivery times, tracking information, freight deliveries, or shipping requirements, please contact our Customer Support Team.

At Used Engines Inc., we understand that timely delivery is an important part of your vehicle repair process. We work closely with trusted freight carriers to ensure eligible products are carefully inspected, securely packaged, and shipped responsibly.

Our commitment extends beyond shipment. If you have questions before, during, or after delivery, our Customer Support Team is available to provide updates, answer questions, and help resolve shipping-related concerns in a professional, transparent, and timely manner.

Thank you for choosing Used Engines Inc. We appreciate the opportunity to serve you and are committed to providing a dependable shipping experience from order confirmation through final delivery.