Returns and Refunds

Money Back Guarantee

• Used Engines Inc. offers a comprehensive warranty to ensure customer satisfaction.
• Defective or incorrect items are eligible for returns or refunds under our Money Back Guarantee.
• We provide a straightforward claims process to resolve issues quickly and effectively.

How to Claim a Warranty

If you're ready to file a warranty claim, please make sure to have the following on hand:

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  Proof of Issue: Photos or videos that show the problem.

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  Warranty Documents: Signed at the time of your purchase.

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  Diagnostic Report: From an ASE-certified mechanic, if proof of the issue is unavailable.

Before initiating a claim, please ensure that all pre-installation checks (as listed on the warranty page) are followed during installation. This would help avoid many common issues.

Return & Cancellation Policy

We take all measures to send a good working unit at the first place. If you still wish to return your used engine/ used transmission because of any issue with it. Here is our return guidelines:

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  Returns are only accepted within the warranty period from the date of delivery.

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  Feel free to reach out to us by calling 1800-518-9776 or emailing support@usedengines.us during our business hours, Monday to Friday, 9:00 AM to 6:00 PM CST.

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  After return approval, we’ll arrange a pickup and provide a Bill of Lading (BOL).

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  Items must be in their original packaging and condition. Returns with modifications, damage, or partial/complete installation may not be accepted.

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  Once we inspect the returned item, a refund will be processed within 7-10 business days, assuming the return is approved. If the return is authorized, we'll cover the original shipping costs.

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  After receiving the item, replacements will be shipped within 7-10 business days as per our standard fulfillment process. Note that defective items must be picked up before replacements are shipped or refunds are initiated. 

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  Please ensure you have evidence of the issue before reaching out to us.

Disclaimer

• Ensure the engine is strapped exactly as received to prevent any shipping damage.
• Refusing a scheduled pickup will result in additional charges for rescheduling.
• If the driver arrives and you don't have a hard copy of the Bill of Lading, the merchandise will not be picked up, and you'll incur charges for the dry run and rescheduling.
• Changing the pickup address after scheduling will lead to charges for the dry run and setting up a new appointment.