Returns and Refunds

At Used Engines Inc., we are committed to providing quality pre-owned engines and transmissions along with transparent, fair, and responsive customer service. We understand that purchasing a replacement automotive component is an important investment, and we strive to make our return and refund process clear, straightforward, and customer-focused.

This Return & Refund Policy explains how cancellations, returns, exchanges, and refunds are handled. It should be read together with our Warranty Policy, Shipping Policy, and Terms & Conditions.

Nothing in this policy limits any rights that may be available to you under applicable consumer protection laws.

Before processing an order, our team works to verify important details such as vehicle compatibility, product specifications, and shipping information whenever applicable.

Customers are encouraged to carefully review their order confirmation and notify us as soon as reasonably possible if any information is incorrect.

Orders may be cancelled within twenty-four (24) hours of purchase without penalty, provided the order has not entered processing, packaging, special procurement, or shipment.

After twenty-four (24) hours or once processing has begun, many of our products are sourced, reserved, inspected, or prepared specifically for each customer. At that stage, cancellation may no longer be possible.

If cancellation is requested after twenty-four (24) hours or after processing has begun, the order may be subject to:

• A 20% Restocking Fee
• Applicable outbound shipping charges
• Applicable return shipping charges
• Applicable handling charges, where permitted by law

Refused shipments are treated as order cancellations and are subject to the same terms.

Inventory-hold deposits, special-order deposits, and custom procurement deposits are non-refundable.

Customers may request a return within thirty (30) calendar days from the original delivery date.

Submitting a return request within this period allows our Customer Support Team to review the circumstances and determine the most appropriate resolution.

All returns require prior authorization from Used Engines Inc. before merchandise is returned.

Submitting a return request does not automatically qualify the product for a refund or replacement. All requests are reviewed in accordance with this Return & Refund Policy and our Warranty Policy.

A return request may be considered when:

• The incorrect product was delivered.
• The product does not substantially match the confirmed order.
• The shipment arrived with verified transportation damage.
• A warranty-approved issue qualifies for replacement or refund under our Warranty Policy.
• Another return request has been approved by Used Engines Inc.

Each request is reviewed individually to determine the most appropriate resolution.

Before returning any merchandise, customers should contact our Customer Support Team.

Once a return is approved, we will provide:

• Return Authorization instructions
• Return shipping information (when applicable)
• Any additional steps necessary to help ensure the return is processed efficiently

Returning merchandise without prior authorization may delay processing because we must first verify the shipment and identify the returned product.

Customers should not dismantle, repair, modify, or disassemble the product before contacting Used Engines Inc., unless authorized by Used Engines Inc. or necessary to prevent additional damage.

Products should be installed within thirty (30) calendar days from the original delivery date to remain eligible for warranty coverage unless otherwise approved in writing by Used Engines Inc.

Customers are encouraged to inspect all shipments upon delivery.

If shipping damage, missing items, or visible freight damage is discovered, please notify Used Engines Inc. as soon as reasonably possible and preferably within thirty (30) calendar days of delivery.

To assist with our review, customers are encouraged to provide:

• Photographs of the product
• Photographs of the shipping pallet and packaging
• Delivery receipt (if available)
• A description of the concern

Our team will work with both the customer and the freight carrier to help resolve verified transportation-related issues.

If you believe the product received does not match your confirmed order, please contact Used Engines Inc. before installation.

Our Customer Support Team will review the information provided and determine the most appropriate resolution, which may include replacement, exchange, or refund where appropriate.

To help ensure efficient processing, returned products should remain in substantially the same condition in which they were received whenever reasonably possible.

Customers should avoid unnecessary modifications or dismantling the product before contacting our Warranty or Customer Support Team unless specifically authorized by Used Engines Inc.

Whenever available, customers are encouraged to include:

• Original identification tags
• Accessories originally supplied with the product
• Documentation relating to the return request

After a returned product is received, our team will inspect the merchandise to verify the reported concern.

If additional information is required, we will contact the customer during the review process.

Our goal is to complete inspections and provide updates as promptly as reasonably possible.

Before requesting a refund, initiating a chargeback, or pursuing any other remedy, customers agree to provide Used Engines Inc. with a reasonable opportunity to inspect, diagnose, evaluate, repair, replace, or otherwise resolve any verified product-related concern or warranty claim.

If, after review, Used Engines Inc. determines that replacement of the product is the appropriate remedy under the Warranty Policy, the customer agrees to reasonably cooperate with the replacement process.

If a customer refuses an approved replacement, declines delivery, fails to cooperate with the warranty process, or otherwise prevents Used Engines Inc. from providing the approved warranty remedy, any subsequent cancellation or return request will be handled in accordance with this Return & Refund Policy and may be subject to applicable cancellation charges, restocking fees, shipping charges, handling fees, and other applicable costs where permitted by law.

Customers agree to provide all reasonably requested information and documentation necessary to evaluate a return, refund, or warranty-related request.

Failure to provide requested information, permit reasonable inspection, or otherwise cooperate during the review process may delay or affect the resolution of the request.

If a refund is approved, it will generally be issued using the original payment method whenever reasonably possible.

Depending on your financial institution or payment provider, processing times may vary after the refund has been initiated.

Customers will receive confirmation once the refund has been processed by Used Engines Inc.

Once a refund has been approved, Used Engines Inc. will initiate the refund within five (5) to ten (10) business days.

The time required for the refunded amount to appear in the customer's account depends on the customer's payment method and the processing times of the issuing bank, financing provider, credit card company, or other financial institution.

When replacement is determined to be the most appropriate solution, Used Engines Inc. will make reasonable efforts to provide the same or a comparable product based on current inventory availability.

Replacement products are subject to inventory availability. If an identical replacement is unavailable, Used Engines Inc. may provide a comparable product or another commercially reasonable remedy consistent with our Warranty Policy.

If suitable alternatives are available, our Customer Support Team will discuss the available options with the customer before proceeding.

If a return results from:

• Shipment of an incorrect product by Used Engines Inc.;
• Verified transportation damage; or
• An approved warranty matter;

Used Engines Inc. will coordinate reasonable return shipping arrangements with the customer.

For returns that are not the result of company error or approved warranty coverage, customers may be responsible for:

• Applicable transportation costs;
• Return shipping charges;
• Restocking fees; and
• Other reasonable processing expenses where permitted by applicable law.

Any applicable charges will be explained before the return process is completed.

Some products are specially sourced, reserved, or procured specifically for an individual customer's order.

Inventory-hold deposits, special-order deposits, and custom procurement deposits are generally non-refundable once sourcing or procurement has begun unless otherwise required by applicable law.

If a cancellation or return request involves a specially procured product after processing has begun, additional sourcing, transportation, or handling costs may affect refund eligibility.

Our Customer Support Team will explain any applicable charges before finalizing the request.

Return or refund requests may not be eligible if the product has been:

• Intentionally modified or altered after delivery;
• Damaged due to improper installation;
• Used outside its intended application;
• Damaged through overheating, insufficient lubrication, racing, off-road use, abuse, accidents, fire, flood, or other external causes;
• Returned without prior authorization from Used Engines Inc.

Return or refund requests may also be declined where documentation has been intentionally falsified, material information has been knowingly misrepresented, or fraudulent activity is reasonably suspected.

Every request is reviewed individually using the information available for that specific situation.

To help us assist you as quickly as possible, please provide:

• Order Number
• Customer Name
• Vehicle VIN (when applicable)
• Description of the concern
• Photographs or videos (when available)
• Any supporting documentation relating to the issue

Our Customer Support Team will review the information provided and communicate the next steps in the return or warranty review process.

This Return & Refund Policy and all purchases from Used Engines Inc. shall be governed by the laws of the State of Texas, without regard to its conflict of law principles.

Unless otherwise required by applicable law, any legal action arising out of or relating to purchases from Used Engines Inc. shall be brought exclusively in the state or federal courts located in Harris County, Texas, and the parties consent to the jurisdiction of those courts.

Nothing in this section limits any rights that may be available under applicable consumer protection laws.

Each party shall bear its own legal costs unless otherwise awarded by a court of competent jurisdiction or required by applicable law.

If you have questions regarding returns, refunds, warranty coverage, or your order, our Customer Support Team is here to help.

At Used Engines Inc., we believe excellent customer service extends beyond the sale. Our goal is to provide accurate product information, clear communication, and fair resolution whenever a question or concern arises.

Every return, refund, and warranty-related request is reviewed individually. Our Customer Support Team works closely with customers to identify the most appropriate solution based on the circumstances of the order, our Warranty Policy, and this Return & Refund Policy.

We appreciate your trust in Used Engines Inc. and are committed to providing professional, transparent, and responsive support before, during, and after your purchase.