Used Engines Inc Warranty

At Used Engines Inc., we are committed to providing quality pre-owned engines and transmissions backed by reliable customer service and transparent warranty coverage. We understand that purchasing a replacement automotive component is an important investment, and we strive to make the warranty process straightforward, fair, and easy to understand.

This Limited Warranty applies to eligible products purchased directly from Used Engines Inc. and should be read together with our Return & Refund Policy, Shipping Policy, and Terms & Conditions.

Nothing in this Warranty Policy limits any rights that may be available to you under applicable consumer protection laws.

Used Engines Inc. provides a Limited Warranty covering eligible internal mechanical components of used engines and transmissions sold by our company.

Warranty coverage begins on the original delivery date and remains effective for the warranty period selected at the time of purchase, provided the product has been installed, maintained, and operated under normal driving conditions.

This warranty applies only to the original purchaser and the vehicle identified on the original invoice, unless otherwise required by applicable law.

Used Engines

Warranty coverage includes internally lubricated mechanical components, including:

• Engine Block
• Cylinder Heads
• Crankshaft
• Camshaft
• Connecting Rods
• Pistons
• Bearings
• Valvetrain Components
• Other internally lubricated moving components

Used Transmissions

Warranty coverage includes internal mechanical components, including:

• Internal Gears
• Shafts
• Bearings
• Torque Converter (when supplied with the unit)
• Other internally lubricated moving components

As these are previously owned automotive components, certain external accessories may be supplied with the product for customer convenience but are not included as part of the warranty coverage.

These components may include, but are not limited to:

• Sensors
• Switches
• Wiring Harnesses
• Electrical Components
• Water Pumps
• Thermostats
• Belts
• Hoses
• Gaskets
• Seals
• Spark Plugs
• Filters
• Fluids
• Intake Manifolds
• Exhaust Manifolds
• External Accessories

These items are considered normal maintenance or service components and may require replacement during installation.

Every eligible engine and transmission includes our Standard 6-Month Limited Warranty at no additional charge.

Customers may also purchase an extended warranty at the time of purchase.

The selected warranty plan will be identified on the customer's Invoice and Service & Warranty Contract.

All products sold by Used Engines Inc. are previously owned automotive components.

Each eligible unit is carefully inspected and, where applicable, tested prior to shipment.

Because these are used parts, normal cosmetic wear may be present, including:

• Minor scratches
• Surface rust
• Paint discoloration
• Dirt or grease residue
• Cosmetic imperfections consistent with normal use

These cosmetic characteristics are typical of previously owned automotive components and do not affect the intended mechanical operation of the product.

If you believe the product received does not match your confirmed order or arrived with shipping-related damage, please contact our Customer Support Team as soon as reasonably possible so we can review and assist with an appropriate resolution.

Customers are encouraged to inspect all shipments upon delivery.

If you discover shipping damage, missing items, or believe the product delivered is materially different from your confirmed order, please notify Used Engines Inc. within thirty (30) calendar days of delivery whenever reasonably possible.

To assist with our review, customers are encouraged to provide:

• Photographs of the product
• Packaging
• Shipping documents
• A description of the concern

Our team will review the information provided and work with you to determine the most appropriate resolution.

For the best performance and long-term reliability, Used Engines Inc. recommends installation by a qualified automotive repair facility or experienced technician.

To help ensure proper operation, customers are encouraged to:

• Install the product as soon as reasonably practical after delivery.
• Replace routine maintenance components such as the water pump, thermostat, timing belt, or timing chain where recommended for the specific application.
• Replace engine oil, filters, coolant, transmission fluid, and other service fluids before operating the vehicle.
• Follow the vehicle manufacturer's installation procedures.
• Keep installation and maintenance records for future reference.

Maintaining these records helps us provide faster assistance if warranty support is ever required.

To remain eligible for warranty coverage, installation should be completed within thirty (30) calendar days from the original delivery date unless otherwise approved in writing by Used Engines Inc.

If you believe your product has experienced a mechanical issue covered under this Limited Warranty, please contact Used Engines Inc. promptly.

If a Mechanical Failure Occurs

To help prevent additional damage and allow an accurate warranty evaluation, customers should:

• Stop operating the vehicle immediately.
• Contact Used Engines Inc. as soon as reasonably possible.
• Do not dismantle, repair, modify, or disassemble the engine or transmission unless authorized by Used Engines Inc. or necessary to prevent further damage.

Failure to follow these recommendations may affect our ability to accurately evaluate and process your warranty claim.

To assist us in reviewing your claim efficiently, we may request the following documentation:

• Order Number
• Vehicle VIN
• Installation Invoice
• Diagnostic Report
• Photographs and/or Videos (when available)

Our Warranty Team will carefully review the information provided and work directly with you throughout the warranty process.

If additional information is required, we will explain what is needed and assist you in completing your warranty request.

Used Engines Inc. must be provided a reasonable opportunity to inspect, diagnose, evaluate, repair, replace, or otherwise resolve any product-related concern or verified warranty claim before any alternative remedy is requested.

If, after review, Used Engines Inc. determines that replacement of the covered product is the appropriate warranty remedy, the customer agrees to reasonably cooperate with the replacement process.

If a customer refuses delivery of an approved replacement, declines the replacement, fails to cooperate with the warranty process, or otherwise prevents Used Engines Inc. from providing the approved warranty remedy, the warranty claim may be considered closed. Any subsequent cancellation or return request will be handled in accordance with our Return & Refund Policy and may be subject to applicable cancellation charges, restocking fees, shipping charges, handling fees, and other applicable costs where permitted by law.

Customers agree to provide all reasonably requested information and documentation necessary to evaluate a warranty claim.

Failure to provide requested documentation, permit reasonable inspection, or otherwise cooperate during the warranty review process may delay or affect the resolution of the warranty claim.

If a warranty issue is confirmed to be covered under this policy, Used Engines Inc. will determine the most appropriate remedy based on the circumstances, inspection findings, and product availability.

Depending on the situation, the warranty remedy may include:

• Replacement of the covered product with the same or a comparable unit; or
• Refund of the original purchase price, where applicable.

Replacement products are subject to inventory availability. If an identical product is unavailable, Used Engines Inc. may provide a comparable replacement or another commercially reasonable remedy consistent with this Warranty Policy.

Our goal is to resolve warranty matters fairly, professionally, and as promptly as reasonably possible.

This Limited Warranty does not cover damage or failures resulting from circumstances outside the normal intended use of the product, including but not limited to:

• Improper installation
• Failure to follow the vehicle manufacturer's installation procedures
• Overheating
• Oil starvation
• Insufficient lubrication
• Lack of routine maintenance
• Racing or competitive driving
• Off-road use
• Vehicle accidents
• Fire
• Flood
• Natural disasters
• Unauthorized modifications
• Improper repairs
• Continued operation after a known mechanical problem resulting in additional damage

Every warranty request is reviewed individually using the information available for that specific situation.

Warranty coverage also does not apply where documentation has been intentionally falsified, material information has been knowingly misrepresented, or fraudulent activity is reasonably suspected.

Orders may be cancelled within twenty-four (24) hours of purchase without penalty.

After twenty-four (24) hours, cancellations may be subject to:

• A 20% Restocking Fee
• Applicable outbound and return shipping charges
• Applicable handling charges, where permitted by law

Refused shipments are treated as order cancellations and are subject to the same terms.

Inventory-hold deposits, special-order deposits, and custom procurement deposits are non-refundable.

Customers wishing to return a product should contact Used Engines Inc. within thirty (30) calendar days of delivery.

All returns must receive prior authorization from our Customer Support Team before merchandise is returned.

Complete return eligibility, cancellation terms, and refund information are described in our Return & Refund Policy.

Except where prohibited by applicable law, Used Engines Inc.'s total liability under this Limited Warranty shall not exceed the original purchase price of the product. Used Engines Inc. shall not be liable for any indirect, incidental, special, exemplary, or consequential damages arising from the purchase, installation, use, or inability to use the product, including but not limited to loss of vehicle use, loss of income, towing charges, rental vehicles, storage fees, travel expenses, lodging expenses, or business interruption.

This Limited Warranty applies only to the original purchaser and the vehicle identified on the original invoice unless otherwise required by applicable law.

This Warranty Policy and all purchases from Used Engines Inc. shall be governed by the laws of the State of Texas, without regard to its conflict of law principles.

Unless otherwise required by applicable law, any legal action arising out of or relating to a purchase from Used Engines Inc. shall be brought exclusively in the state or federal courts located in Harris County, Texas, and the parties consent to the jurisdiction of those courts.

Nothing in this section limits any rights that may be available under applicable consumer protection laws.

Each party shall bear its own legal costs unless otherwise awarded by a court of competent jurisdiction or required by applicable law.

If you have questions about warranty coverage before placing an order or need assistance after your purchase, our Customer Support Team is here to help.

Whether you need help understanding warranty coverage, confirming compatibility, or submitting a warranty request, we are committed to providing responsive and professional customer support throughout your ownership experience.

If you need assistance with your order, warranty coverage, or the warranty claim process, please contact our Customer Support Team.

At Used Engines Inc., we believe trust is built through transparency, quality products, and responsive customer service.

We are committed to providing accurate product information, clear warranty coverage, and a fair, professional approach to resolving customer concerns. Our team is available to answer questions before and after your purchase, and we strive to ensure every customer receives respectful, timely, and helpful support.

Thank you for choosing Used Engines Inc. We appreciate the opportunity to earn your business and look forward to serving you with quality products and dependable customer support.